Frequently Asked Questions
get in touch with us
- Search for the medicine using our brand / generic search option on the home page. Or browse through categories through the ‘Categories’ section. You may also use the brand / generic search option in the ‘Product Search ’ section. Once you have found your product / s, click on it and you will be taken to the next level of the Shopping Cart .
- Add the desired quantity of the desired product in the box
- Click On ‘Add to Cart’ button
- Repeat steps 1-3 For more selections
- Once the selection is complete, click on Checkout and provide personal information and shipping information
- For most products, prescriptions can be written here. Pay through Credit Card, Paypal, Bitcoin.
We value the security of our site. Our user information page and credit card information page are secure pages. You will notice ‘https:’ instead of the usual ‘http:’ in the address bar of your browser. We also have Hacker-Safe and Control Scan certifications (leading certifications for e-commerce sites). We however understand that there may be some people who are still uncomfortable in sending their credit card details over the net. Please click here for the ‘Fax Order Form.’ This form can be used for both ordering and re-ordering. You can mail us from contact for any clarifications.
This is quite possible and the reason why is because some of our banks do not charge in US dollars but rather in other currencies such as the Euro. Because the currency exchange rates fluctuate daily, the amount charged will not exactly equal what it shows on your invoice. In fact, in many cases it will show less as each day we undervalue the exchange rate to give you a slight discount before charging you. Of course, some banks also like to take their commission for these multi-currency transactions and if your bank is like this they may charge you extra fees as well. Unfortunately we can’t do anything to avoid this but if for some reason your credit card shows that you were charged much more than the amount you paid please contact us and send in a copy of the statement (fax or email) and will we do our best to rectify the matter by applying an account credit.
Yes, the products we sell are manufactured by leading pharmaceuticals companies and their facilities are certified by FDA, GMP or any other equivalent drug authorities.
Please allow up to two to three weeks for delivery.
We don’t accept returns on prescription items, because it’s illegal for us to reuse or resell them. If your prescription order was damaged in shipping or if the incorrect item was shipped, please e-mail us immediately from contact . Please include your order tracking number in your e-mail so that we may assist you more quickly.
We are working with multiple Banks thus the name of the charge may differ. We send the payment confirmation e-mail once the order is approved.
In case you have any doubt related to charge name, please free to e-mail us or give us a call Number: Monday to Saturday 6.00 AM to 2.30 AM (PST)